Professional Support

From the team behind PostGraphile and Graphile Engine

  • Guaranteed response to critical issues in under 1 business day.
  • Support provided via email, chat and VoIP.
  • From the team behind PostGraphile.
  • Plans start at $125/mo.
  • NDA available.

Standard Support Plan

Our standard support plan gives your team access to the knowledge and experience of PostGraphile's maintainer for any issues you face whilst using PostGraphile. Response times are guaranteed based on the severity of the incoming support request:

  • critical: 1 business day
  • serious: 1.5 business days
  • moderate: 2 business days
  • minor: 5 business days

Support time is capped at 4 hours per month, after which additional support is available for an hourly rate.

Price: $250/mo (+ VAT where applicable)

Budget Support Plan

Our budget support plan is highly competetive and easy to understand: it's half the price of the standard plan, is capped at half the hours, and has double the response times. It's particularly suitable for solo founders, pre-revenue startups and non-profits.

  • critical: 2 business day
  • serious: 3 business days
  • moderate: 4 business days
  • minor: 10 business days

Support time is capped at 2 hours per month, after which additional support is available for an hourly rate.

Price: $125/mo (+ VAT where applicable)

Severity

We classify the severity of incoming support requests according to these classes:

  • critical: the Software is inoperable or a core function of the Software is unavailable or a critical security vulnerability in the Software is discovered;
  • serious: a core function of the Software is significantly impaired;
  • moderate: a core function of the Software is impaired, where the impairment does not constitute a serious issue; or a non-core function of the Software is significantly impaired; and
  • minor: any impairment of the Software not falling into the above categories; and any cosmetic issue affecting the Software or its documentation.